Support
How can we help?
Guides for the common stuff, straight answers to what agencies ask most, and real people behind the form. We usually reply within one working day.
Start here
- Connect your sites and storesWordPress, WooCommerce, Shopify, Google Ads and Meta lead forms, step by step.Open
- API and webhooksKeys, signed webhooks and the full reference for your developers.Open
- What’s newEvery release and fix, including the WordPress plugin.Open
- Security and privacyHow we isolate each agency’s data, and how to export or delete it.Open
Common questions
The ones agencies ask us every week.
How do I connect my WordPress site?
Install the Ordyum plugin (Plugins → Add new → Upload), open the Ordyum menu and press “Connect with Ordyum”. You sign in, pick the workspace and come back connected. Contact Form 7, WPForms, Elementor, Gravity, Ninja, Fluent Forms and WooCommerce are detected on their own.
My Shopify orders are not arriving
In Shopify go to Settings → Notifications → Webhooks and create the customers/create, orders/create and orders/paid webhooks in JSON with the URL from Ordyum. The signing key you paste in Ordyum must be the store’s, exactly as Shopify shows it; if it differs, Ordyum rejects the event for safety.
Why do some leads arrive without a campaign?
Ordyum keeps the UTM, gclid and fbclid of the visit for 90 days, so the ad links need those parameters. Leads typed in by hand, visitors who blocked cookies or links without UTM arrive as “direct”. Check the final URL of your ads includes the UTMs.
How do I invite my team or a client?
In Settings → Team, invite by email and choose a role: admin, sales, or viewer. Clients usually get viewer access to their own workspace only, or a client portal link that needs no account.
How do I change plan or get my invoices?
Agency owners and admins manage it in Settings → Billing: change plan, update the card and download every invoice. Changes are prorated automatically.
Can I export or delete my data?
Yes. Contacts, companies and deals export to CSV from each list, and a full workspace export lives in Settings. Owners can close a workspace or the whole agency; the data is deleted after the grace period described in the privacy policy.
Push notifications do not show up
Turn them on in Settings → Notifications on each browser or phone, and allow notifications when the browser asks. If you blocked them once, re-enable them from the padlock next to the address. Use “Send test” to check.
Is my agency’s data safe?
Each workspace is isolated at database level, API keys are stored hashed, ad credentials are encrypted and every change is logged in the audit trail. You can require two-step verification for your whole team.
Talk to a person
Tell us what is going on. The more concrete, the faster we can fix it.
